Shipping, Refunds & Local Pickups
Shipping, Local Pickup & Refunds
Shipping, Processing & Claims:
Orders are shipped within 1 to 3 business days after orders are placed. However our processing times can increase during the holiday seasons. The USPS (who we use to ship) shipping times are out of our control once they hit the post office.
First Class packages have no insurance on them. NO replacements/refunds will be made to damaged, lost, or stolen first class packages unless the ROUTE protection service is purchased.
Priority packages ARE insured through USPS. If you received a damaged box or flat rate padded envelope.. Please email firstname.lastname@example.org or message Monica Wallace on Facebook.
Please include your order and/or tracking number, what items are damaged & multiple photos of the damage within 72 hours of receiving your order. Once we have multiple photos and have acknowledged your claim, we need to submit it with USPS. Before we ship your replacement package out your claim will need to be accepted with USPS. That process generally takes 1-3 business days.
Please note: We NOW do offer ROUTE+ for package insurance. This is a service you can opt out of but it protects first class and priority if something happens to your pretties, such as Damages, lost, stolen etc. Route is $.98 per order under $100 and 1.5% if your order total over $100! These few extra cents are worth protecting your glitter!
Please make sure you are double checking your shipping addresses & zip codes. We will not be responsible for packages sent to the wrong address.
Refunds will NOT be given unless you request a refund instead of replacement glitter(s) from a damaged package. Only then will that item that was damaged be refunded.
No exchanges are allowed and when an order is placed all sales are final.
If you are local/passing through to Fort Walton Beach Florida, you are able to pickup your order and your shipping will be refunded.
Please contact me within 2-4 business days about arranging a time to pickup that works for you. (Generally the afternoon is best for US).