GGE FAQ

Our current turnaround time is 10–14 business days. Business days are Monday through Friday and do not include weekends or holidays. As GGE has grown, we’ve experienced a significant increase in order volume. While we previously offered same-day or next-day shipping, this extended turnaround allows us to maintain quality while we continue expanding our team and operations. We are actively hiring and working toward reducing processing times again in the very near future.

No. Business days are Monday through Friday only and do not include weekends or holidays.

If your order is still within our posted turnaround time, it is currently being processed and is not considered late.

Orders are not always processed in exact numerical order. Some orders require different items, inventory pulls, or production steps, which can affect fulfillment timing.

All sales are final. Because orders move quickly into processing, changes or cancellations are not guaranteed once an order is placed.

We may be able to combine orders when order volume allows. During sales, launches, or high-volume periods, order combining is not guaranteed due to the speed of our processing system. If you place multiple orders, please reach out as soon as possible—we will do our best to accommodate when we can.

At this time, we do not offer rush processing.

Your order will ship once it has completed processing within our posted turnaround time. Tracking information will be sent to the email used at checkout.

No. Shipping time begins after your order has been packed and handed off to the carrier.

Tracking may take 24–72 hours to update after a label is created. If there is still no movement after that window, please reach out to us.

Customers are responsible for entering the correct shipping address at checkout. If a package is returned due to an incorrect address, reshipping fees will apply.

Please check with neighbors, household members, and your local post office first. If shipping protection was purchased, contact us within the claim window. If not, you will need to contact the carrier directly.

No. Carrier shipping times are estimates and may be affected by delays outside of our control.

GGE Shipping Protection is an optional add-on at checkout that helps protect your package if it is lost, stolen, or damaged in transit.

• Lost packages
• Packages marked delivered but not received
• Packages damaged during transit

If your claim qualifies, we may issue a replacement or store credit depending on product availability.

• Order number
• Shipping confirmation
• Photos of damage, if applicable

Claims must be submitted within 5 days of delivery for damaged or stolen packages, and within 7 days from the last tracking update for lost packages.

No. Shipping protection must be selected at checkout and cannot be added after an order is placed.

If shipping protection was not selected, GGE is not responsible for lost, stolen, damaged, or carrier-delayed packages once they leave our facility.

Due to the nature of our products, all sales are final. We do not accept returns or exchanges.

Please contact us within 3 business days of delivery with your order number and clear photos so we can review the issue.

Please reach out within 3 business days of delivery. Claims made outside this window may not be eligible.

No. All purchases are final and refunds are not issued for change-of-mind purchases.

ALL of our fragrance oils are skin safe within IFRA guidelines. Please always review the listed usage rates and test in your own formulation.

No. Our products are raw materials for makers and should always be tested before selling finished goods.

Yes. We strongly recommend testing every product in your own formula, packaging, and environment before selling.

Some fragrance oils contain vanillin, which may cause discoloration in certain products. This is normal and does not necessarily affect performance.

Fragrance performance can vary depending on your base, usage rate, cure time, environment, and personal scent perception.

We do not recommend exceeding posted usage guidelines. Always follow IFRA recommendations and test responsibly.

Yes. All GGE bases include ingredient information to support proper product labeling. To make things even easier, we offer a label builder directly on our website—so you can create labels with confidence, not confusion.

Only one discount code may be used per order unless otherwise stated.

If a promotion is designed to stack, it will be clearly stated. Otherwise, promotions may not be combined.

Discount codes cannot be applied after checkout has been completed.

We cannot guarantee additions or order changes once an order has been placed.

Many of our regular products are restocked frequently. However, freebies, promotional items, and select drops are often limited and may not return once sold out

For all customer support inquiries, please contact us via email at: monica@glitzyglitterexpress.com OR glitzyglitterexpress@gmail.com We do not use Facebook messages for customer support, as messages can easily get lost and are not monitored for order-related inquiries. While affiliates or reps may help relay a message, we ask that all official communication be sent directly through email to ensure the fastest and most accurate response..

Please allow 24–72 business hours for a reply. Response times may be longer during sales and high-volume periods.

Sending multiple messages may delay response time, as support is handled in the order messages are received.